Refund policy

Overview:

At SSH ONLINE, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

Returns:

  • Eligibility:
    • We accept returns within 30 days from the date of purchase/delivery.
    • Products must be unused, undamaged, and in their original packaging with all tags intact.
  • Non-returnable items:
    • Certain products may not be eligible for return due to hygiene reasons or manufacturer's policy (e.g., perishable goods, custom-made items).
  • Proof of Purchase:
    • Please retain your receipt or proof of purchase for all return requests.

Refunds:

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If approved, refunds will be processed via the original payment method.
  • Shipping costs are non-refundable unless the return is due to our error.

Exchanges:

  • We only replace items if they are defective or damaged upon receipt. If you need to exchange an item, please contact us promptly.

How to Initiate a Return:

To initiate a return, please follow these steps:

  1. Contact our customer service team at customer_service@sshonline.com 
  2. Provide your order number, the item(s) you wish to return, and the reason for return.
  3. Wait for further instructions on the return process.

Return Shipping:

  • Customers are responsible for return shipping costs, unless the return is due to our error or a defective/damaged product.

Contact Information:

For any inquiries or assistance regarding returns, feel free to reach out to our customer service team:

Policy Updates:

  • SSH ONLINE reserves the right to amend or update this return policy at any time without prior notice.